Troubleshooting
Diagnose missing records, incomplete preparation and verification failures.
#No transaction appears
- Check institution, environment, application and time filters.
- Confirm that the SDK can read its configuration.
- Match the actual HTTP method/path or operation name to the active entry definition.
- Confirm the service’s application connection.
- Inspect TLS trust and delivery diagnostics.
After changing configuration, send a new request. Existing executions are not recreated automatically.
#Preparation is still in progress
Expand the row’s progress details. The root operation may still be running, a step may be incomplete or delivery may be pending. Progress reflects observed information; an unknown total workload cannot produce a reliable completion percentage. Do not emit a false completion event to force readiness.
#ReadTimeout and RemoteProtocolError
ReadTimeout relates to a response not being read within the expected interval. RemoteProtocolError relates to the remote protocol exchange. Neither alone establishes why a model failed. Inspect the actual target, time and error details in the same context. Observation does not repair a dependency failure.
#Verification does not complete
Check that files belong to the intended transaction, downloads are complete and keys are trusted. Do not generate a replacement key or edit sealed content to conceal a mismatch. Escalate the error code and transaction identity to authorised operations staff.
